Privacy notice
GlideHQ Privacy Notice
This notice covers the public GlideHQ website. The club application has its own records, controls and privacy information.
Data controller
HQ Software Ltd, trading as GlideHQ, controls the personal information collected through this website. HQ Software Ltd is registered in England and Wales under company number 17341989.
Use the contact page for a privacy request or question.
Enquiry data collected
When you send an enquiry, we record your name, email address, message and consent time. You can also give us your club name and role. Pilot enquiries require a club name.
We also store the page that sent the enquiry and the version of the consent wording you accepted. The enquiry record does not enter a GlideHQ club database.
The web server may record an IP address, requested page, browser details and time. These technical logs help us spot abuse and diagnose faults. They are not added to your enquiry record.
How enquiry data is used
| Purpose | Lawful basis |
|---|---|
| Reply to your question or pilot enquiry | Your consent |
| Protect the website and prevent abuse | Our legitimate interests in running a secure service |
| Meet a legal request or keep required records | Legal obligation |
You can withdraw consent at any time. This will not change anything that was lawful before withdrawal.
Access to enquiry data
Access is limited to people working on GlideHQ who need the enquiry to reply or assess pilot participation. Laravel Forge manages the UK server. Cloudflare provides DNS and stores encrypted off-site database backups in R2. Resend delivers enquiry emails to us.
We do not sell enquiry details. We do not add them to an automated sales sequence.
Enquiry data storage
The marketing website uses its own database. It does not connect to a club application database.
The website and its marketing database are hosted on a server in London, United Kingdom. Cloudflare does not proxy website traffic for this domain.
Database backups are sent to a private Cloudflare R2 bucket. R2 uses automatic data location, so Cloudflare may process a backup outside the United Kingdom. Cloudflare's data protection terms provide contractual safeguards for international transfers.
Resend processes the enquiry email address, message and delivery data in the United States. It keeps email and log data for 30 days, with backups kept for 7 days. Its data protection terms include safeguards for transfers from the United Kingdom.
Enquiry data retention
Enquiries are deleted 24 months after submission. An automated daily task applies that limit. We may delete an enquiry sooner when it is no longer needed.
We keep up to 30 daily database backups. A deleted enquiry may remain in those rotating backups until the relevant copy expires.
Application logs are kept for 30 days. Web server access logging is disabled for this site. Web server error logs are rotated daily and kept for up to 52 days.
Data protection rights
You may ask for access, correction or deletion. Depending on the circumstances, you may also restrict or object to processing, ask for portable data, or withdraw consent.
You can complain to the Information Commissioner's Office. Contact us first if you want us to put something right.
Notice changes
We will update the date at the top when this notice changes.